Guarantee Explained


Our passion is developing products that make a difference in people’s lives. We work hard to ensure our products are of the highest quality. We are so confident in the formulation and quality of our products that if you are not 100% satisfied with a Blue Lizard product, you can return it within 30 days for a 100% refund. If you'd rather exchange it for a different product of equal value, notify us within 30 days and we will replace it free of charge - including shipping. Our commitment is to you as our customer. To coordinate a refund or return, contact a member of our Customer Loyalty Team or contact us through our website by clicking here.


For all Blue Lizard® Australian Sunscreen orders placed from our website** (, items may be returned as per our "100% SATISFACTION GUARANTEE." A refund will be applied to the account that was used as the method of payment at the time of the order. You will be emailed when this refund has been issued. No refunds can be issued without proof of purchase. Gift Cards are nonrefundable but may be redeemed at any time. Review our Gift Card policy for details.


The exact timing of a refund to your bank will vary based on institution. If your institution confirms no credit is pending even though you have received a mail from us that a credit has been issued, please feel free to contact us for further assistance.


A gift credit can be issued if you are returning an item that you received as a gift. Once the returned item is received, a gift credit will be mailed to you for the amount of the original product price.

*Contracts between Crown Laboratories, maker of Blue Lizard® Australian sunscreen, and its Trading Partners or Affiliates remain in effect and govern terms of service and returns separate from this “100% SATISFACTION GUARANTEE.” The policy as defined herein does not supersede any previous agreements, negotiations, promises or representations, whether verbal or written.

**Online orders placed from our website are not fulfilled outside the United States. Orders ship to US locations only.